Support

KuberaX is supported directly by Wenex E.R.P. Solution Pvt. Ltd. If something is not working, or you want an account set up, get in touch and a person will answer.

Getting an account

KuberaX accounts are issued to a business by us — there is no sign-up inside the app. Contact us with your company name and we will set up the account, send the owner's login, and help install the desktop connector on the computer where your Tally runs.

Common questions

My figures are out of date

The app shows what the desktop connector last sent. Check that the computer running Tally is switched on, that the KuberaX connector is running on it, and that Tally itself is open with the right company loaded. The connector syncs on the interval configured in its Settings window; you can also pull a sync from the app under Settings → Data Sync → Sync Now.

An entry I created has not reached Tally

Entries are queued and written by the connector on its next run. If an entry names a ledger or stock item that does not exist in your Tally, it cannot be written — create the master first, from the app or in Tally, and it will go through.

A login cannot see any company

A device login sees only the Tally companies the account owner has assigned to it, and a company that syncs later stays hidden until it is assigned too. The owner sets this in Settings → Company Access. A login with nothing assigned sees empty screens rather than an error — that is the same symptom, and it is the owner who fixes it.

I have several companies in Tally and want to move between them

Every company the connector syncs appears in the switcher at the top of the dashboard. The connector sends every company open in Tally on that computer, so a company you do not want mirrored should be closed in Tally, or switched off under Tally's own F11 → Online Access.

An entry is waiting for approval

If your account uses approval, entries created by other logins wait for a named approver before the connector writes them to Tally. The person who created it can see who can release it; the approver finds it under Approvals. Nothing reaches Tally until it is released, and a refused entry never does.

Our logo and stamp are missing from a PDF

Those come from Settings → Company Profile, and they are held per Tally company — set them for each set of books you share documents from.

A salesman cannot see any customers

A salesman is fixed to one Tally company when their login is created, and sees only that company's books. Check which company they were created under, and that it has synced.

The app says my trial or subscription has ended

Contact us and we will reactivate the account. Nothing is deleted when a subscription lapses — your data is waiting when the account is reactivated.

Deleting your KuberaX account and data

KuberaX is published by Wenex E.R.P. Solution Pvt. Ltd. You can delete your KuberaX account, and everything in it, from inside the app at any time.

How to request deletion

1. Open the KuberaX app and sign in.
2. Go to Settings → Account & Legal → Delete Account.
3. Confirm with your password.

That is the whole request. There is no form to fill in and nothing to wait for: the deletion happens immediately and cannot be undone. If you would rather we did it for you, write to support@wenexnepal.com from the address the account is registered to and we will action it within seven days.

What is deleted

Everything KuberaX holds for your business, in a single operation:

• your company record, and every login that belongs to it;
• your synced accounting data: ledgers, groups, voucher types, vouchers and their line entries, stock items and stock movements;
• your outstanding receivables, payables and bill-wise references;
• your salesmen, their trips, check-ins, customer assignments and commission records;
• anything queued but not yet written to Tally, and your notifications.

What is kept, and for how long

• Your Tally installation is untouched. KuberaX only ever held a mirror of it. The books on your own computer are yours and are not affected in any way by deleting a KuberaX account.
• Nothing is retained after deletion for marketing or analytics.
• Server backups may still contain the data for a short period. We keep only the seven most recent nightly backups; each one is deleted as it is replaced, so a deleted account is gone from the backups within about a week. They are never read except to recover from a server failure.
• Records we are required to keep by Nepali law, such as an invoice raised to your business for a subscription, are kept for as long as the law requires. These are billing records held by Wenex E.R.P. Solution Pvt. Ltd. and contain no accounting data from your books.

The Privacy Policy describes what is collected in the first place.

A salesman login works slightly differently: deleting it removes that person's login only. Their trips and commission history belong to the employer whose books they were working in, and stay with that company until the company's own account is deleted.

What KuberaX needs to work

• Tally Prime, on a Windows computer, with the KuberaX desktop connector installed on the same machine.
• That computer online when you want fresh data.
• iPhone running iOS 13 or later, or an Android phone.